Agents Aren’t Chatbots: Why Over-Controlling AI Kills ROI
Agents and chatbots are often lumped together in enterprise discussions, but they solve very different problems. Chatbots follow scripts. Agents pursue goals. That distinction matters—especially when the goal is real business impact. Over the next year, many enterprises will experiment with agentic AI. The risk isn’t failure—it’s misapplication. When agents are treated like chatbots, they … Read more