Why Today’s Digital Customer Journeys Are Failing—and How AI-Native Retail Fixes Conversion, Loyalty, and Margin at Once
Digital retail journeys are collapsing under the weight of legacy assumptions and outdated systems. Enterprises struggle not because customers have become harder to satisfy, but because the structures guiding interactions were built for a world that no longer exists. AI-native retail reconfigures these journeys, predicting intent in real time, automating responses, and aligning conversion, loyalty, … Read more